Getting Error from TailReader

[katzr]

Hello,

I am trying to upload a .csv file through my auto-index and I am getting this error in my internal logs " -0400 ERROR TailReader - error from read call from 'G:\Data\SSRS_Subscriptions\It_SNOW_Call_Kiosk_Logs_Weekly\snow data 9-18.csv'". And the the file is not uploading into Splunk.

I have a QA environment with the same inputs.conf and props.conf information and the file uploaded just fine in my QA environment, but I am getting the same error in my internal logs. Below is my inputs.conf and props.conf lines. Can you please help me figure out why I am getting this error and my file is not getting indexed?

[monitor://G:\Data\SSRS_Subscriptions\It_SNOW_Call_Kiosk_Logs_Weekly]
whitelist = .csv$
disabled = false
index = it_snow_call_kiosk_logs_weekly
sourcetype = itcc:snow
initCrcLength = 640

[itcc:snow]
INDEXED_EXTRACTIONS = csv
TRUNCATE = 50000
SHOULD_LINEMERGE = false
TIMESTAMP_FIELDS = opened_at
TIME_FORMAT = %1m/%1d/%Y %H:%M

[sbbadri]

check that

1)file or folder have proper read/write permission to splunk id on that box.
2) Also check, [monitor://G:\Data\SSRS_Subscriptions\It_SNOW_Call_Kiosk_Logs_Weekly\*.csv]
3) Try to remove initCrcLength=640 - If header crosses 640 characters splunk uf won't read the file.

[katzr]

Thank you for the help! A few comments:
3- the header is ~540 characters only- so I don't believe that is the problem.

For 2- do you mean update my inputs.conf file to that line?

For 1- I have uploaded to this folder before with other files- how do I check the permissions of the file?

[sbbadri]

For 2 - yes
For 3 - Login to the server and go to the location. ls -ltra read/write permission should be enabled to the folder or file.
other option is, Login to the forwarder and execute this command,

$SPLUNK_HOME$/bin/splunk btool inputs list --debug - check the inputs stanza
$SPLUNK_HOME$/bin/splunk list inputstatus -- check the your monitor stanza for type of error and info why it causing the issue.

[katzr]

2- I changed inputs.conf, restarted splunk, and re-dropped the file into the auto index folder and it was not indexed- I am not getting the error in the splunk internal logs anymore though.

[sbbadri]

auto index folder means this one G:\Data\SSRS_Subscriptions\It_SNOW_Call_Kiosk_Logs_Weekly?

[katzr]

yes it does. So then I kept the file in the auto-index folder and edited the inputs.conf again to remove the *.csv and restated splunk again and my file was indexed- I don't know why it is operating this way.