Forwarding Cisco Finesse logs into Splunk Cloud

[akriti]

Has anyone forwarded Cisco Finesse logs to Splunk Cloud? If yes, it would be great if they can share the steps to do the same.

[venkatasri]

Hi,

Looks like there is no out of the box Splunk base app/add-on available.

What you can do is in Cisco Finesse if anyone of following feature is available you can build a custom solution.

• Can Cisco Finesse send logs to syslog server?
• Is there API exposed by CiscoFinesse to consume logs by Splunk Rest add-on to pull the logs 
• Can cisco Finesse send logs (push) to Splunk rest API over https also called Splunk HTTP Event collector
• General approach is if Cisco FineSSe store these logs in files, then install universal forwarder and send it Splunk
• if Cisco store these logs in DB then Splunk DBConnect can be used to pull logs from Cisco DB

---------------------------------------------

Please upvote if above answer works for you!