Cloud-certified app's .py file is not found after installation on heavy forwarder 7.3 on prem customer instance

[ayuri]

12-08-2020 21:54:50.912 +0000 ERROR ExecProcessor - message from "/opt/splunk/bin/python3.7 /opt/splunk/etc/apps/bitglass/bin/logeventdaemon.py" /opt/splunk/bin/python3.7: can't open file '/opt/splunk/etc/apps/bitglass/bin/logeventdaemon.py': [Errno 2] No such file or directory
host=idx-i-03...c2.customer.splunkcloud.com    source=/opt/splunk/var/log/splunk/splunkd.log    sourcetype=splunkd

The customer has installed from the cloud-certified .spl app. The file path is valid according to the customer..

Any hints appreciated

Thanks