Not logged into correct account

[robkelley88]

I am trying to log into RobKelley06, but it keeps logging me into RobKelley88. This account has no previous posts or anything. I need to get onto my actual account.

[livehybrid]

Hi @robkelley88 

Ive had this issue recently myself! I found that I needed to clear the cookies for https://idp.login.splunk.com/ and https://login.splunk.com/ to fully get logged out, sometimes it still catches me out and I end up using a private browser window! 

Please let me know how you get on and consider adding karma to this or any other answer if it has helped.
Regards

Will

[kiran_panchavat]

@robkelley88 

This could be due to browser cache, stored credentials, or a mix-up with authentication settings. 

• Clear Browser Cache and Cookies. 

Your browser might be auto-filling login details for "RobKelley88" because of saved data. Clear your cache and cookies:

In Chrome: Go to Settings > Privacy and Security > Clear Browsing Data > Select "Cookies and other site data" and "Cached images and files" > Clear data.

In Firefox: Options > Privacy & Security > Cookies and Site Data > Clear Data. Then, try logging in again by manually entering the credentials for "RobKelley06."

• Use Incognito/Private Mode : Open an incognito window (Ctrl+Shift+N in Chrome or Ctrl+Shift+P in Firefox) and attempt to log in to Splunk with "RobKelley06." This avoids interference from saved credentials or extensions.

• Check Saved Credentials : 

  If your browser or a password manager is auto-logging you into "RobKelley88," check the saved passwords:

  • In Chrome: Settings > Passwords > Look for Splunk entries and remove or edit the one tied to "RobKelley88."
  • In Firefox: Options > Privacy & Security > Logins and Passwords.
  • If you use a password manager, ensure it’s selecting the correct credentials for "RobKelley06."
• Manually Log Out and Log In : 
  • If you’re already logged into "RobKelley88," log out of Splunk completely. Go to login.splunk.com, click "Log Out" (if available), and then log in again with the "RobKelley06" username and password. Double-check that you’re entering the correct credentials.