Why won't Tenable Add-On for Splunk load?

[squirrelce]

I recently installed the Tenable Add-On for Splunk, but whenever I try to access the add on, I am faced with a hanging loading screen. Do I need to change file (input etc.) settings somewhere? 

When I install the Tenable App for Splunk, it loads perfectly fine, but I need the Tenable Add-On for Splunk to work in order to use the Tenable App for Splunk. Any help or advice would be truly appreciated! Thank you

[squirrelce]

Thank you for your swift response! I checked the logs and it seems I have a network issue that needs to be resolved for now.

[VatsalJagani]

@squirrelce - Glad to hear that you are able to pinpoint the issue.

Please consider accepting the answer by clicking on "Accept as Solution" on the helpful answer, so other users can get help from it in the future.

[VatsalJagani · Accepted solution]

@squirrelce - There could be multiple reasons why the Add-on UI is not loading.

• Incorrectly configured Add-on from the backend.
• Missing config or spec file.
  • Generally happens on classic Splunk Cloud instance as it removes the inputs.conf.spec file.

To find the exact reason look for logs in

index=_internal "error" "tenable"

I hope this helps!! Karma/upvote would be appreciated!!!