Unable to get incidents loaded in the Alert Manager's Incident Posture

[shiv1593]

Hi All,

We're using Alert Manager as a solution to produce Incidents, just like the Incident review dashboard in the Enterprise Security Suite. We have followed all the instructions given in the document, yet are not able to display incidents in the Posture.

1. We installed the app and the add-on on the search head
2. Created an index called alerts
3. Set the alerts in the Alert manager app. Assigned the default roles created by the app to the users using it.
4. Changed the permissions of the all the alerts and macros, even the Posture dashboard to Global.

We're getting the data in the dashboard metrics, as visible in the screenshot. But the incidents are still not displaying. Can anyone help us in setting this. Also, do we really need to install the add on each of our Indexers as well? Will that solve the problem?

Thanks in advance

[shiv1593 · Accepted solution]

Resolved it myself. The problem was like finding a needle in the haystack of sand in a desert. The search of the macro all_alerts had a field called result_ID. That wasn't producing any results. Removed it, updated and got the search working, updated the macro and boom. Results popped up in the dashboard.

Helpful tips for the app:

1. Make your Incident posture dashboard's permissions setting to global, also do the same for your macros.
2. Look for any errors in the data model, or the predefined searches of the macros.
3. If you didn't make the index with the default name "alerts", make sure to update it in the app as well as in the macro.
4. To get rid of the socket errors, consider increasing the ulimits of your search head and the self imposed limits of the REST API in the server.conf file.

[Ina]

Thank you @shiv1593 

This post helped me to fix the same issue I had.