Teams Call QoS in Microsoft 365 App for Splunk

[fhunt]

We have both the Microsoft 365 App for Splunk and Microsoft Teams Add-on for Splunk installed in our Splunk cloud instance. However, we do not have the Teams Call QoS dashboard option seen in the screenshots here: https://splunkbase.splunk.com/app/4994. Has that feature been removed? Are we missing something?

[dtburrows3]

Looking at the conf files and navigation for app https://splunkbase.splunk.com/app/3786

It looks like the "Teams Call QoS" dashboard should be located at.

From the App navigation menu:

    Teams ==> Call Record Monitoring ==> Teams Call QoS

There is also a file in <app>/default/data/ui/views/teams_call_qos.xml on the most recent version I just looked at.
so not really sure why it wouldn't be available

[fhunt]

Oddly, even the Call Record Monitoring is not an option under the Teams menu, when in the Microsoft 365 App for Splunk. The only options are: 
Teams Activity Overview
Teams Security Monitoring
Teams Activity Report
Teams Activity Audit

[fhunt · Accepted solution]

We were able to resolve this issue by editing the UI file so that the missing Teams Call QoS page would display. 

Settings > User Interface > Navigation Menus > microsoft_cloud_app

The Call Record Monitoring collection was commented out.