Error encountered while downloading

[zksvc]

Hi everyone, want to ask why i cannot download data from dashboard. if i make it 4 hours it can, and if i want download in another date ex (1 Jan 2025) its fine, it is only happen when i want download data in (4 Jan 2025).  Since i cannot access any website / media to screenshot from client so i only can photo. 

Thank you

[kiran_panchavat]

@zksvc which version of Splunk are you using?

[PierreBeer]

facing same issue

[kiran_panchavat]

@zksvc Have you tried in the another browser?

[zksvc]

Already use 3 browser.
Chrome, Brave, and Edge but still same result.