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Support Users

Engager

How do I get other users from my organizations associated to our support contract?

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Re: Support Users

Super Champion

You would contact your Splunk Account rep. If you can't remember who that is, then just call Splunk sales.

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Re: Support Users

Splunk Employee
Splunk Employee

if you have an Enterprise license, you have a set number of 'authorized contacts' that you can associate with your account as part of your Support contract. one or more of these authorized contacts can be designated as a 'Portal Admin'. if you are logged in as a "Portal admin" to the Support Portal, you can add authorized contacts up to your limit.

an important point: those users must already exist as part of your company's account. if they don't, as lukejadamec points out, you should contact Splunk Support.