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How to troubleshoot Windows file paths not matching in Analytics Agent

How to troubleshoot Windows file paths not matching in Analytics Agent

Some Windows users see the following error message in the Analytics Agent log:

[2017-08-08T15:12:42,295+02:00]  [INFO ]  [log-sources-thread-0]  [c.a.a.a.source.tail.DirectoryPoller]  Skipping file [l:\com\cegid\99980700-preprod-retail-ondemand\webapp_12.1.log] because it doesn't match the file mask pattern.

The cause of this issue is often due to a user copying the Windows path from the command prompt into the log analytic job file as a value for the source file.

The file path from the Windows command prompt looks like this: 

C:\com\example\logs\sample.log

But the log analytics accepts the file path to be written as: 

C:/com/example/logs/sample.log

  

The command prompt path does not work and causes the error.

The solution to this issue is to enter the path and the "nameGlob" value like so:

...
...
source:
  type: file
  path: L:/com/cegid
  nameGlob: **/WebApp.log
  startAtEnd: false
...
...

Then restart the analytics agent.

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Last update:
‎08-30-2017 12:46 PM
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