When installing Java Agent for Windows, there is an "unable to identify hostname"
Error when telnet is checked to Controller connection.
To troubleshoot the issue, start by reviewing the following:
nslookup <YOUR HOST NAME HERE>
".---<example>-----
C:\Users\myaccount>nslookup mysaasaccount2020021717171312.saas.appdynamics.com
Server: UnKnown
Address: xxx.xx.xxx.xx
Name: xxxxx.saas.appdynamics.com
Addresses: xx.xx.xx.x
Xx.xx.xx.x
Aliases: mysaasaccount.saas.appdynamics.com.localdomain
If the hostname successfully resolves, continue to step 2 of the diagnostics.
<controller-host>
set in <agent_home>/verx.x.x.x.x/conf/controller-info.xml
? <application-name>
, <tier-name>
and <node-name>
, to "Required:Yes"
as described in the Java Agent Configuration Properties, Agent-Controller Communication PropertiesStill experiencing a problem? Open a Support ticket where you’ll share the Agent log files—particularly the lines that show errors.