Viewer says no agent connected

[CommunityUser]

I have installed and started the viewer and installed the agent. I have added the line to my run.bat in jboss but the viewer still says "No Agent connected".

The trouble shooting guide says to see if the line has been added and to be sure I have restarted the application. I have restarted the application and the server with the same results.

Any ideas on what May not be right?

agent is installed in C:\adliteagent directory. Viewer is installed in C:\Viewer and is running in a dos prompt window. The line added to the Run.bat in jboss is as follows:

set JAVA_OPTS="%JAVA_OPTS% -javaagent:"C:\adliteagent\javaagent.jar"

[CommunityUser]

Hi Jimmy Lewis,

We moved your post to Lite for Java in discussions.

Please post to discussions instead of Community Feedback.

Thanks,

Community Admin

[Arun_Dasetty]

Hi Jimmy,

Thanks for the javaagent entry details. Seems the doc you have referred has doc bug which shows as :

set JAVA_OPTS="%JAVA_OPTS% -javaagent:"C:\adliteagent\javaagent.jar"

but it should be as follows:

set JAVA_OPTS=%JAVA_OPTS% -javaagent:"C:\adliteagent\javaagent.jar"

Please let us know how it goes after removing double quotes and restarting the jboss server.

Thanks,

Arun

[CommunityUser]

edited the run.bat file to

set JAVA_OPTS=%JAVA_OPTS% -javaagent:"C:\adliteagent\javaagent.jar"

Viewer still reports  --  No agent connected

I have restarted the jboss service and the viewer.Still no connection to agent

ould this be the problem? The network address is all zeros.

2013-04-23 07:17:00.208::INFO:  Started SocketConnector @ 0.0.0.0:8990
Type 'shutdown' to shutdown the viewer process

[Arun_Dasetty]

Hi Jimmy,

Can you please try the following:
- restart the machine and lite viewer , jboss and refresh the lite viewer at http://<viewerhost>:8990/ in browser and check if the "no agents connected" message still exists

we suspect as jboss running as service might the javaagent entry changes might not have picked up

- if you still see the issue , please attach the following logs:
1) <Liteviewer-install>/logs

2) <lite-agent>/logs

3) jboss server console outout.log and javaagent entry used in jboss startup script

Thanks,

Arun