Unable to open AppD console after clicking the email alert hyperlink

[CommunityUser]

Hi Team,

We are unable to open the appdynamics console after clicking the hyperlink in the email alerts. We are observing this post the AppDynamics controller upgrade. Earlier this was working fine for us.

Can you gues please suggest what can be the issue here?

Have attached the sample email alert snapshot for ref.

Best Regards,

Saurabh

[CommunityUser]

what is the url you use to access you controller? Is this an on premise?

Also is your controller behing a local firewall?

Thanks

Gurmit.

[CommunityUser]

HI Gurmit,

This is an on - prem controller, we have a LB in from of the controller. This was working earlier but post the upgrade this is ow working.

http://nvmbd2boq150d00:8090/controller/#location=APP_EVENT_VIEWER_MODAL&eventSummary=372201351

It says check if the URL is correct. Earlier it was accessible and the url was http://<controllerIP>:8090 and this wouldopen up. Can you please help me where can I change these configuration settings?

Best Regards,

Saurabh

[CommunityUser]

So are you saying that his url is different from the url you use to access your controller?

[CommunityUser]

Yes, We need to give the controller IP instead of the host coming there. Where can we do these changes?

[CommunityUser]

You will have to update domain.xml under

<Controller_home>/appserver/glassfish/domains/domain1/config

before updating, take a backup of domain.xml just in case anything goes wrong.

Edit the domain.xml to update the correct url in

<jvm-options>-Dappdynamics.controller.ui.deeplink.url=http://host:port/controller</jvm-options>

And restart the controller.

Let me know if this works.

Thanks !