Machine Agent is down with ERROR Fatal transport error: Connection reset

[CommunityUser]

[AD Thread Pool-Global0] 07 Oct 2015 19:06:20,349 ERROR SystemAgentPollingForUpdate - Fatal transport error: Connection reset
[AD Thread Pool-Global0] 07 Oct 2015 19:06:20,350 WARN SystemAgentPollingForUpdate - Invalid response for configuration request from
controller/could not connect. Msg: Fatal transport error: Connection reset
[Agent-Scheduler-1] 07 Oct 2015 19:06:20,766 INFO SystemAgent - Full certificate chain validation performed using default certificate
file
[AD Thread-Metric Reporter0] 07 Oct 2015 19:22:22,456 ERROR ManagedMonitorDelegate - Fatal transport error: Connection reset
[AD Thread-Metric Reporter0] 07 Oct 2015 19:22:22,456 WARN ManagedMonitorDelegate - Error sending metric data to controller:Fatal
transport error: Connection reset
[AD Thread-Metric Reporter0] 07 Oct 2015 19:22:22,456 ERROR ManagedMonitorDelegate - Error sending metrics - will requeue for later tr
ansmission
com.singularity.ee.agent.commonservices.metricgeneration.metrics.MetricSendException: Fatal transport error: Connection reset
at com.singularity.ee.agent.commonservices.metricgeneration.AMetricSubscriber.publish(AMetricSubscriber.java:358)
at com.singularity.ee.agent.commonservices.metricgeneration.MetricReporter.run(MetricReporter.java:115)
at com.singularity.ee.util.javaspecific.scheduler.AgentScheduledExecutorServiceImpl$SafeRunnable.run(AgentScheduledExecutorSer
viceImpl.java:118)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
at com.singularity.ee.util.javaspecific.scheduler.ADFutureTask$Sync.innerRunAndReset(ADFutureTask.java:315)
at com.singularity.ee.util.javaspecific.scheduler.ADFutureTask.runAndReset(ADFutureTask.java:150)
at com.singularity.ee.util.javaspecific.scheduler.ADScheduledThreadPoolExecutor$ScheduledFutureTask.access$101(ADScheduledThre
adPoolExecutor.java:123)
at com.singularity.ee.util.javaspecific.scheduler.ADScheduledThreadPoolExecutor$ScheduledFutureTask.runPeriodic(ADScheduledThr
eadPoolExecutor.java:208)
at com.singularity.ee.util.javaspecific.scheduler.ADScheduledThreadPoolExecutor$ScheduledFutureTask.run(ADScheduledThreadPoolE
xecutor.java:238)
at com.singularity.ee.util.javaspecific.scheduler.ADThreadPoolExecutor$Worker.runTask(ADThreadPoolExecutor.java:683)
at com.singularity.ee.util.javaspecific.scheduler.ADThreadPoolExecutor$Worker.run(ADThreadPoolExecutor.java:715)
at java.lang.Thread.run(Thread.java:813)
[AD Thread Pool-Global0] 07 Oct 2015 19:22:25,081 INFO SystemAgent - Full certificate chain validation performed using default certif
icate file
@

[Arun_Dasetty]

Hi ,

Check whether the connectivity from machine agent instance on controller port is open and no firewal/proxy is in place :

shell> telnet <controller-host> <port>

ex:

shell> telnet controllerappdtest.com 8090

If no connectivity issues, and if this is onPremise controller send the machineagent.log and also the server.log from <Controller_install_dir>/logs path for us to assist further on this