Hi,
I am checking the availability of the individual nodes, if app server(tomcat) goes down needs to trigger the health rule violation as critical and send an email but it is not working. Please help me. I have attached my configuration.
For Your Information : AppDynamics Version 3.9.6.0
AppServerAgent Version 3.9.6.0
Using AppDynamics Trial Version of SAAS.
Hi,
We have known bug for similar case for agent app availability metric but that is already fixed in 3.9.6 ui version and your ui is in fixed version, Can you please file help ticket at https://help.appdynamics.com/tickets/new Or send email to help@appdynamics.com (we assume you have permissions to log tickets as i could not locate this account in portal) with machine agent logs collected in debug mode from machine agent node reporting to "Rad_Demo2_Node3" to speed up the process
We confirm we could see the issue from your saas UI for affected metrics and yes the rule should have triggered as you stated.
Team would file bug based on analysis of splunk logs and machine agent logs, this helps us to better track bug if any we file on help ticket , hope that is fine with you
Regards,
Arun
Hi Arun,
Thanks and I am waiting for your next post.
Thanks,
Loganathan.
Hi,
Created readonly user.
Account Name : rad
User name : readonly
Pwd : readonly
Hi,
I have made changes on the policy (Health Rule Violation Events) and saved it. I didn't change the metric path.
Hi Kumar,
Please verify the below response getting from REST URL.
<metric-datas><metric-data><metricPath>Application Infrastructure Performance|RadWebTier|Individual Nodes|Rad_Devops_Node2|Agent|App|Availability</metricPath><metricName>Agent|App|Availability</metricName><frequency>ONE_MIN</frequency><metricValues><metric-value><startTimeInMillis>1418816820000</startTimeInMillis><value>0</value><min>2147483647</min><max>-2147483648</max><current>0</current><sum>0</sum><count>0</count><standardDeviation>0.0</standardDeviation><occurrences>0</occurrences><useRange>true</useRange></metric-value></metricValues></metric-data></metric-datas>
Hi,
Thanks for your reply. I've verified with the availability metrics and it is showing correctly but the problem is health violations not executing. is there any possible way to debug or verify the configured health rule going to start on when ?