AppD Archive

Health rule Policy not getting triggered

CommunityUser
Splunk Employee
Splunk Employee

Hi,

I am checking the availability of the individual nodes, if app server(tomcat) goes down needs to trigger the health rule violation as critical and send an email but it is not working. Please help me. I have attached my configuration.

For Your Information : AppDynamics Version 3.9.6.0

                                    AppServerAgent Version 3.9.6.0

Using AppDynamics Trial Version of SAAS.

0 Karma
1 Solution

Arun_Dasetty
Super Champion

Hi,

We have known bug for similar case for agent app availability metric but that is already fixed in 3.9.6 ui version and your ui is in fixed version, Can you please file help ticket at https://help.appdynamics.com/tickets/new Or send email to help@appdynamics.com (we assume you have permissions to log tickets as i could not locate this account in portal) with machine agent logs collected in debug mode from machine agent node reporting to "Rad_Demo2_Node3" to speed up the process

We confirm we could see the issue from your saas UI for affected metrics and yes the rule should have triggered as you stated.

Team would file bug based on analysis of splunk logs and machine agent logs, this helps us to better track bug if any we file on help ticket , hope that is fine with you

Regards,

Arun

View solution in original post

CommunityUser
Splunk Employee
Splunk Employee

Hi Arun,

 Thanks and I am waiting for your next post.

Thanks,

Loganathan.

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CommunityUser
Splunk Employee
Splunk Employee

Hi,

   Created readonly user.

   Account Name : rad

   User name : readonly

   Pwd : readonly

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CommunityUser
Splunk Employee
Splunk Employee

Hi,

 I have made changes on the policy (Health Rule Violation Events) and saved it.  I didn't change the metric path.

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CommunityUser
Splunk Employee
Splunk Employee

Hi Kumar,

Please verify the below response getting from REST URL.

<metric-datas><metric-data><metricPath>Application Infrastructure Performance|RadWebTier|Individual Nodes|Rad_Devops_Node2|Agent|App|Availability</metricPath><metricName>Agent|App|Availability</metricName><frequency>ONE_MIN</frequency><metricValues><metric-value><startTimeInMillis>1418816820000</startTimeInMillis><value>0</value><min>2147483647</min><max>-2147483648</max><current>0</current><sum>0</sum><count>0</count><standardDeviation>0.0</standardDeviation><occurrences>0</occurrences><useRange>true</useRange></metric-value></metricValues></metric-data></metric-datas>

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi,

Thanks for your reply. I've verified with the availability metrics and it is showing correctly but the problem is health violations not executing. is there any possible way to debug or verify the configured health rule going to start on when ?

0 Karma
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