Exception in controller logs

[CommunityUser]

I see folowing exception traces in my controller srver logs:

[#|2015-09-11T15:22:04.440+0530|SEVERE|glassfish3.1.2|com.singularity.ee.controller.beans.analytics.account.AnalyticsAccountManagerBean|_ThreadID=153;_ThreadName=Thread-5;|Could not create or update accounts on local analytics instance. Likely some connectivity issue; currently trying to connect with controller key of 3e0bf9b4-....
com.appdynamics.analytics.shared.rest.exceptions.ClientException: Could not execute request to http://localhost:9080/v1/account/search
	at com.appdynamics.analytics.shared.rest.client.utils.GenericHttpRequestBuilder.getResponse(GenericHttpRequestBuilder.java:213)
	at com.appdynamics.analytics.shared.rest.client.utils.GenericHttpRequestBuilder.executeAndReturnRawResponseString(GenericHttpRequestBuilder.java:227)
	at com.appdynamics.analytics.shared.rest.client.auth.DefaultAccountServiceClient.getAccountConfigurations(DefaultAccountServiceClient.java:125)
	at com.appdynamics.analytics.shared.rest.client.DefaultAnalyticsClient.getAccountConfigurations(DefaultAnalyticsClient.java:35)
	at com.singularity.ee.controller.beans.analytics.account.AnalyticsAccountManagerBean.createUpdateAccountsInternal(AnalyticsAccountManagerBean.java:269)
	at com.singularity.ee.controller.beans.analytics.account.AnalyticsAccountManagerBean.createUpdateAccounts(AnalyticsAccountManagerBean.java:191)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1052)
	at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1124)
	at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:5388)
	at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:619)
	at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
	at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
	at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:53)
	at sun.reflect.GeneratedMethodAccessor84.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
	at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
	at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
	at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:60)
	at sun.reflect.GeneratedMethodAccessor83.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
	at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
	at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
	at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doAround(SystemInterceptorProxy.java:162)
	at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundInvoke(SystemInterceptorProxy.java:144)
	at sun.reflect.GeneratedMethodAccessor80.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
	at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
	at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:370)
	at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:5360)
	at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:5348)
	at com.sun.ejb.containers.EJBLocalObjectInvocationHandler.invoke(EJBLocalObjectInvocationHandler.java:214)
	at com.sun.ejb.containers.EJBLocalObjectInvocationHandlerDelegate.invoke(EJBLocalObjectInvocationHandlerDelegate.java:89)
	at com.sun.proxy.$Proxy618.createUpdateAccounts(Unknown Source)
	at com.singularity.ee.controller.beans.ControllerTimerTaskBean.doProcess(ControllerTimerTaskBean.java:476)
	at com.singularity.ee.controller.beans.AScheduleTimerTask$1.call(AScheduleTimerTask.java:61)
	at com.singularity.ee.controller.beans.AScheduleTimerTask$1.call(AScheduleTimerTask.java:59)
	at com.google.inject.servlet.ServletScopes$4.call(ServletScopes.java:251)
	at com.singularity.ee.controller.beans.AScheduleTimerTask.process(AScheduleTimerTask.java:59)
	at sun.reflect.GeneratedMethodAccessor120.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1052)
	at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1124)
	at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:5388)
	at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:619)
	at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
	at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
	at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doAround(SystemInterceptorProxy.java:162)
	at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundTimeout(SystemInterceptorProxy.java:149)
	at sun.reflect.GeneratedMethodAccessor118.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
	at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
	at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:370)
	at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:5360)
	at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:5348)
	at com.sun.ejb.containers.BaseContainer.callEJBTimeout(BaseContainer.java:4058)
	at com.sun.ejb.containers.EJBTimerService.deliverTimeout(EJBTimerService.java:1832)
	at com.sun.ejb.containers.EJBTimerService.access$100(EJBTimerService.java:108)
	at com.sun.ejb.containers.EJBTimerService$TaskExpiredWork.run(EJBTimerService.java:2646)
	at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
	at java.util.concurrent.FutureTask.run(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.lang.Thread.run(Unknown Source)
Caused by: org.apache.http.conn.HttpHostConnectException: Connect to localhost:9080 [localhost/127.0.0.1, localhost/0:0:0:0:0:0:0:1] failed: Connection refused: connect
	at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:142)
	at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:319)
	at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:363)
	at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:219)
	at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:195)
	at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:86)
	at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:108)
	at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
	at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:106)
	at com.appdynamics.analytics.shared.rest.client.utils.GenericHttpRequestBuilder.getResponse(GenericHttpRequestBuilder.java:211)
	... 75 more
Caused by: java.net.ConnectException: Connection refused: connect
	at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
	at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
	at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
	at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
	at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
	at java.net.PlainSocketImpl.connect(Unknown Source)
	at java.net.SocksSocketImpl.connect(Unknown Source)
	at java.net.Socket.connect(Unknown Source)
	at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:72)
	at org.apache.http.impl.conn.HttpClientConnectionOperator.connect(HttpClientConnectionOperator.java:125)
	... 85 more

I have register agent successfully on JBOSS server side. But when I log into controller portal and try to connect to agent, it waits indefinitely with message "waiting for connection".

I am using AppDynamics Pro trial controller_64bit_windows-4.1.3.1. I have sent almost one day on this issue with no results. Please guide me to resolve it.

Thanks,

[CommunityUser]

Hi,

Was this issue ever resolved?

I am having a similar exception in my logs and events services is running fine.

Thanks

Gurmit.

[Arun_Dasetty]

Hi Gurmit,

Apologies for delay in response, in ideal cases the suggested steps should help, if you face issues still send the relevant logs for our review

[Arun_Dasetty]

Hi,

- We see below particular error could have raised to events service part of controller not running , To reolve below error, you can do below:

shell> cd <Controller_install_dir>/bin

shell> ./controller.sh/bat stop-events-service 

Skip above step if events service on port 9080 is running already , if not try below step:

shell>./controller.sh start-events-service

com.appdynamics.analytics.shared.rest.exceptions.ClientException: Could not execute request to http://localhost:9080/v1/account/search 

- We see above error is not related to agent reporting installed on JBoss server, Can you please provided below for more clarity:

a) Attach archive of logs folder at location <AppServerAgent_install_dir>/<ver>/logs 

b) Also provide screenshot from Controller UI showing the message/error , post trying below steps:

- try from different browser with latest flash and browser version install, say chrome/firefox if not using using popular browser

- clear browser or flash cache on same browser and if issue persists send the below logs:

   a) recent 2-3 server.log from <Controller_install_dir>/logs path (we see from portal it looks you are referring self service onPremise trail, let us know if any disconnect on setup type here is saas/onPremise)