Eum with free license

[CommunityUser]

Good afternoon

I've spent my day trying eum in automatic injection mode but...it doesn't inject javascript in the pages. I've also followed the guide step by step but without success.

Now the doubt is: can I contact eum cloud with my free license?

I've noticed also this in the server.log:

./server.log:[#|2014-11-12T17:20:02.448+0100|INFO|glassfish3.1.2|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=132;_ThreadName=Thread-6;|License has Expired for Account [customer1], skipping EUM Cloud Provisioning request.|#]

Any suggestion?

Thanks a lot

[Arun_Dasetty]

Hi,

Regarding your query on contacting eum cloud with free license , it depends on license type and eum properties and if eum license type is EUM_LITE and license is trial this would work, but it looks account expiry error is creating issue here  , Can you provide the following details to debug further:

1) copy paste the values including property name for the following properties from license.lic file under <Controller_install_dir>/ path ?

  expirationDate, property_eum-account-name, property_eum-license-type, property_eum-license-allows-overages, property_eum-license-units

2) Query output of the following sql issued at controller db mysql promot:

cmd> cd <Controller_install_dir>/bin

cmd> controller.bat/sh logind-db

mysql> select * from account \G;

3) recent 3-4 server.log and database.log from <Controller_install_dir>/logs location

4) screenshot from controller UI for URI /controller/#location=SETTINGS_LICENSE (License screen from Setup  menu at top right corner in controller UI)

Keep us posted requested details to assist you faster.

Regards,

Arun

[CommunityUser]

1) 

expirationDate=1415520000000

property_eum-account-name=gianmarco.gallo@gmail.com-ss-NoCompany-hm2j86mhyg60

property_eum-license-type=EUM_PRO

property_eum-license-allows-overages=False

property_eum-license-units=5

2)

                                  id: 1

                         account_key: 21b94069-dcbb-431f-ab94-dfdd474e638a

                             version: 5

                                name: customer1

                        display_name: customer1

                      controller_url: NULL

              notification_config_id: 1

       saml_authentication_config_id: NULL

               ldap_configuration_id: NULL

              security_provider_type: INTERNAL

                          access_key: SJ5b2m7d1$354

   number_of_app_agent_license_units: 1

            number_of_machine_agents: 4

     number_of_dot_net_license_units: 1

     number_of_php_net_license_units: 1

      number_of_nodejs_license_units: 1

      number_of_python_license_units: 1

      number_of_native_license_units: 1

number_of_db_collector_license_units: 0

                     expiration_date: 2145913200000

           coradiant_integration_url: NULL

       coradiant_integration_enabled: 0

                             edition: LITE

                 start_date_of_trial: NULL

                   end_date_of_trial: NULL

                      original_email: gianmarco.gallo@gmail.com

                 original_first_name: NULL

                  original_last_name: NULL

               original_company_name: 

                           timestamp: 1415520088018

                             deleted: 0

                    marked_for_purge: 0

                    eum_account_name: gianmarco.gallo@gmail.com-ss-NoCompany-hm2j86mhyg60

               eum_cloud_license_key: 021721a2-2a4d-45a7-a67d-d647c080ff7c

                    eum_license_type: EUM_LITE

                   eum_license_units: 1

         eum_license_allows_overages: 0

                 mobile_license_type: MOBILE_LITE

                mobile_license_units: 1

      mobile_license_allows_overages: 0

       eum_license_provisioned_cloud: 1

           initialized_with_licenses: 0

            require_strong_passwords: 0

1 row in set (0,00 sec)

ERROR: 

No query specified

I'm thinking to destroy the virtual machine and create a new one to increment the disk space and start with a clean controller.

Anyway, thanks for the help, guys!

[CommunityUser]

server and database log

[Arun_Dasetty]

Hi,

We observed the following from license file and account table and through see disconnect expiration date in table but license.lic file is expired itself:

from license file:
1415520000000 - Sun Nov 09 2014 13:30:00 GMT+0530 (India Standard Time)

from controller account table:
2145913200000 - Fri Jan 01 2038 04:30:00 GMT+0530 (India Standard Time)

[#|2014-11-13T13:12:11.772+0100|SEVERE|glassfish3.1.2|com.singularity.ee.controller.beans.ExceptionHandlingInterceptor|_ThreadID=104;_ThreadName=Thread-6;|Encountered a server exception
com.singularity.ee.controller.api.exceptions.IllegalObjectStateException: Expiration time (Thu Nov 13 13:12:11 CET 2014) is less than current time (Thu Nov 13 13:12:11 CET 2014)

We tried in local similar case and see similar error , with that said we confirm that this is expected behavior once license trial/pro expired, request you to upgrade license to get EUM
statistis:
[#|2014-11-13T13:15:00.381+0100|INFO|glassfish3.1.2|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=119;_ThreadName=Thread-6;|License has Expired for Account [customer1], skipping EUM Cloud Provisioning request.|#]

On a side note we see your controller is running low on disk space we recommend to upgrade h/w at your earliest else this lead to controller db table corruption:
[#|2014-11-13T13:26:15.003+0100|WARNING|glassfish3.1.2|com.appdynamics.METRICS.WRITE|_ThreadID=137;_ThreadName=Thread-6;|Controller is low on disk space! Disk space left: 1594 MB|#]

Hope that clarifies your query.

Regards,

Arun

[CommunityUser]

but with the free license can i activate the eum? from the website it seems i can do it

[Arun_Dasetty]

Hi,

When i tried similar expiry case in local i could not enable from EUM config screen under Configure -> instrumentation and this could be expected behavior given that error shows the similar message, Hope that clafiies.

Regards,

Arun

[CommunityUser]

but in my controller i can activate it (and it is now activated)