Cannot Connect the Agent to the AppDynamics Controller

[CommunityUser]

I have installed Appdynamics Agent using command prompt and restarted iis also but still cannot connect he Agent to the AppDynamics Controller.Step & is not reached.It is showing waiting for connection only.

[CommunityUser]

Hi,

 I am getting below message in agent log.Please help us waiting for solution since long.

Warn RegistrationChannel Could not connect to the controller/invalid response from controller, cannot get registration information

[CommunityUser]

We can telnet on port 8080.8080 is port no not 80.But while configuring appdynamics port no 80 the connection to controller is successfull but failing when used port 8080.But telenet 8080 is working.

[CommunityUser]

please find agent log for the same.

[CommunityUser]

can you try telnet on port 80?

[CommunityUser]

I have also done Appdynamics configuration.Connection was successful and https://paid96.saas.appdynamics.com:443 is working on browser but in appdynamics page waiting for agent is coming.

Please suggest.

[CommunityUser]

I would suggest checking couple of things

1. from your app server, try to do a telnet to the controller host and the port the controller is running on

2. if the above works, try sending some transactions on your application.

[CommunityUser]

Hi,
Please find below Controller Host and Port
https://paid96.saas.appdynamics.com:443

443 port cannot be telnet.

[CommunityUser]

Hi,
Please find below Controller Host and Port
https://paid96.saas.appdynamics.com:443

443 port cannot be telnet.