Can't see data on SaaS controller after agent installation

[CommunityUser]

Hi.

I have installed an Pro trial agent that is connected to the SaaS option. 

The installation went OK and I can also see my application that I've created during the agent configuration. 
Still, I can't see any data!!!

Can you help?

[CommunityUser]

Can you zip and attach the complete agent logs from one of the affected machine. That will help us do an initial review. By default they are located on c:/AppDynamics/Logs.

[CommunityUser]

I can see data on the SaaS controller for the server on my developer machine (mac platform), but not on the deployed test server (open suse platform). All the logs seem to be fine on the deployed server. 

[Arun_Dasetty]

Hi,

We do not see agent is getting register as per logs provided and this is due to no tier and node-name details provided in 

controller-info.xml at path -javaagent:/home/admin/AppServerAgent/ver4.0.0.0/conf location, please do provide tier-name and node-name details and save the changes to xml file and see how it goes with jvm restart.

[AD Thread Pool-Global0] 07 Jan 2015 15:20:13,027 INFO XMLConfigManager - Full Agent Registration Info Resolver using application name [ECMG-DVT]
[AD Thread Pool-Global0] 07 Jan 2015 15:20:13,027 INFO XMLConfigManager - Full Agent Registration Info Resolver using tier name [null]
[AD Thread Pool-Global0] 07 Jan 2015 15:20:13,027 INFO XMLConfigManager - Full Agent Registration Info Resolver using node name [null]

Above said is evident from below screenshot where no application with "ECMG-DVT" is listed in controller UI

Let us know if that information helps. 

Regards,

Arun

[CommunityUser]

I tried again, and it looks like it got further, but stiil no data. Instead of letting the autodiscovery happen on teh controller UI, I tried to create the ECMG-DVT application and the tier, but that didn't help either. In looking at the logs, it looks like there is some trustAnchor connection issue.

[Arun_Dasetty]

Hi,

We see the root cause of the issue is missing keystore certificates on this server , please update certificates missing at JDK path and parameters and restart JVM in new terminal and see how it goes Or try once with ssl-enabled flag set to false under controller-info.xml file and see if that makes any difference. Hope that information helps.

Above said is evident from following errors in agent logs:

[AD Thread Pool-Global0] 08 Jan 2015 10:02:37,367 ERROR ConfigurationChannel - Exception: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
javax.net.ssl.SSLException: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty

[AD Thread Pool-Global1] 08 Jan 2015 10:06:38,114 ERROR ConfigurationChannel - Fatal transport error: java.lang.RuntimeException: Unexpected error: java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty

Regards,

Arun

[CommunityUser]

updating the certificates worked. Thanks!

[Arun_Dasetty]

Hi,

Glad that our suggestions helped and you could monitor your JVM agent node now.