Can Anyone please how to Use app dynamic pro trial?

[CommunityUser]

[Thread-0] 07 Nov 2013 11:42:10,992 ERROR JavaAgent - *******************
[Thread-0] 07 Nov 2013 11:42:10,992 ERROR JavaAgent - * Unable to determine Tier Name or Node Name. Java Agent disabled
[Thread-0] 07 Nov 2013 11:42:10,992 ERROR JavaAgent - *******************

[Arun_Dasetty]

Hi,

From the error stack trace it seems you have not provided <tier-name> and <node-name> in <agent_install_dir>/conf/controller-info.xml, we request you to provide tier and node name details and restart the jvm with agent configured and see if that helps:

Also we request you to visit the following docs once for steps to install agent:

http://docs.appdynamics.com/display/PRO13S/Install+the+App+Agent+for+Java
http://docs.appdynamics.com/display/PRO13S/Self-Service+Install+-+App+Agents+for+Java

Let us know how it goes.

Thanks,

Arun

[CommunityUser]

This is my configuration file..Please Help me out of the issue

[Arun_Dasetty]

Hi,

We see that you have not provided the value as expected, as we see the following:

export JAVA_OPTS="$JAVA_OPTS -javaagent:/usr/local/apache-tomcat-clixico/javaagent.jar=uniqueID=<myapp>"

after update it should like in catalina file as follows :
export JAVA_OPTS="$JAVA_OPTS -javaagent:/usr/local/apache-tomcat-clixico/javaagent.jar=uniqueID=myServerNode1test"

save the changes , i removed the special chars ("<" and ">") after uniqueId paramater and restart the tomcat server/jvm, or you can replace the attached file as well with above changes updated. now you should see the agent regsitered fine at controller UI as the controller-host param provided.

Let us know if that information helps.

Thanks,

Arun

[CommunityUser]

Thanks for your reply..

But still I'm not getting the application on my controller page...Can you please look at my log file that i attached with this conversation???

Please Help if you find anything....

[Arun_Dasetty]

Hi,

Thanks for the error stack trace, we see the xml file is malformed as we see the addition <controller-info> element in controller-info.xml file hence we see the error in provided logs:
==================
com.appdynamics.org.xml.sax.SAXParseException: XML document structures must start and end within the same entity.

===================

and we see additionally the following xml segment which is root cause of the xml parsing for controller-info.xml file, we can see multiple <controller-info> tags, but agent is expected to have only one <controller-info> tag:
===============

<controller-info>

<controller-info>
    <controller-host>sigmainfosolutionsltd.saas.appdynamics.com</controller-host>
        <controller-port>8090</controller-port>
            <application-name>ACMEOnline</application-name>
                <tier-name>InventoryTier</tier-name>
                    <node-name>Inventory1</node-name>

=========================

Can you remove the above lines Or you can stop server/jvm and replace the controller-info.xml file under <agent_install_dir>/conf path (Ex: /usr/local/apache-tomcat-clixico/conf ) with the attached file and restart the server with agent configured, we expect that this should solve the issue for sure.

Let us know how it goes

Thanks,

Arun

[Arun_Dasetty]

Hi,

Let us know if the above suggested changes had helped to resolve the issue, we will be glad to assist you further if you still face the issue.

Thanks,

Arun

[CommunityUser]

thanks for your valuable updates 

Still I'm not getting my application on my controller page...

I followed the steps as you mentioned on above tag..Here I attach my Controller-info-xml file ,catalina.sh, & agent.log for your refernce

[Arun_Dasetty]

Hi,

Thanks for the update, from provide file "controllerinfo.txt" it is clearly evident that you have not applied the suggested changes that we mentioned in earlier post regarding duplicate controller-info xml element in controller-info.xml file at <Agent_dir>/conf (Ex: /usr/local/appdynamicpro/AppserverAgent/conf/controller-info.xml) file :

======================

 <force-agent-registration>false</force-agent-registration>

</controller-info>
   <controller-host>sigmainfosolutionsltd.saas.appdynamics.com</controller-host>
   <controller-port>8090</controller-port>
   <application-name>ACMEOnline</application-name>
   <tier-name>InventoryTier</tier-name>
   <node-name>Inventory1</node-name>
</controller-info>

===============

Please make sure there are no duplicate <controller-info> or </controller-info> elements in controller-info.xml file as we see above in your contorller-info.xml file, or replace the content of attached file in complete controller-info.xml file

the updated content of controller-info.xml file should look like:

==================
<?xml version="1.0" encoding="UTF-8"?>
<controller-info>
      <controller-host>sigmainfosolutionsltd.saas.appdynamics.com</controller-host>
    <controller-port>443</controller-port>
    <controller-ssl-enabled>true</controller-ssl-enabled>
    <application-name>ACMEOnline</application-name>
    <tier-name>InventoryTier</tier-name>
    <node-name>Inventory1</node-name>
    <agent-runtime-dir></agent-runtime-dir>
    <enable-orchestration>false</enable-orchestration>
    <account-name>SigmaInfosolutionsltd</account-name>
    <account-access-key><provide access key value></account-access-key>
    <force-agent-registration>false</force-agent-registration>                     
</controller-info>

============

and restart the jvm after above changes, if you have provide <tier-name> and <node-name> details in controller-info.xml file you need require to provide =uniqueId param in -javaagent script in catalina script file

Thanks,

Arun

[CommunityUser · Accepted solution]

Thanks A lot...

Its working fine Now....In case any issue with appdynamic I'll contact you...Thanks for your valuable updates and time spent for tracking this issue...

Thanks & Regards,

Sudhakaran Rajendran