All Apps and Add-ons

Why is DB Connect 3.1.4 not working?

mguissine
Explorer

DB Connect 3.1.4 not loading, gets stuck on https:///en-US/app/splunk_app_db_connect/ftr#/welcome page, just seeing spinning wheel
Tried on Splunk Enterprise 7.2.2 and 7.2.3

Labels (1)

edhealea
Path Finder

I know this is an old thread but thought I would post an answer for future reference.
I was getting https:///en-US/app/splunk_app_db_connect/ftr# with a blank screen.
I am using Chrome. After upgrading from 3.11.1 to 3.12.1, I was still only getting a blank screen so I removed DB connect and installed 3.11.1. No luck - still a blank screen.
Finally, I cleared the browser cache and was able to access DB Connect without any issues.

gesa_behrens
Path Finder

Thank you so much for this post!!!

It solved my problem upgrading from3.9.to 3.16

0 Karma

aaronbarry73
Path Finder

Yes - clearing my browser cache worked for me on upgrade from 3.2 to 3.13.

0 Karma

microgag
Engager

Am having the error as well. Not sure if need Splunk Enterprise License in order to work? Currently, testing in lab with free 500MB trial License.

0 Karma

fhemmeld
Explorer

Reinstalling Splunk (as suggested in https://answers.splunk.com/answers/658841/db-connect-not-working.html) is not an option in our case, anybody else a solution?

Looking at what the system is doing, the following URL comes back with a 503 every time:
http://server:8000/en-US/splunkd/__raw/servicesNS/admin/splunk_app_db_connect/db_connect/dbxproxy/ta...

The system seems to loop on this.

0 Karma

skalliger
Motivator

Task server not running? Can you restart it?

0 Karma

muralikoppula
Communicator

Did you see any error warning messages under settings page?

0 Karma

mguissine
Explorer

I can't get to the app settings page, just seeing a spinning wheel; in dev tools I see this error:

[object Error]: {description: "Unable to get property 'Symbol(Symbol.iterator)' of undefined or null reference", message: "Unable to get property 'Symbol(Symbol.iterator)' of undefined or null reference", number: -2146823281, stack: "TypeError: Unable to get property 'Symbol(Symbol.iterator)' of undefined or null reference at Anonymous function (https://ops.ci.nudge.land/en-GB/static/@B6BD0C1627EF113B2390A90588827AAB0D02E1F78BDDB3ECC31EB0EEB85DBF68:43/app/splunk_app_db_connect/build/pages/ftr.js:1:7195) at run (https://ops.ci.nudge.land/en-GB/static/@B6BD0C1627EF113B2390A90588827AAB0D02E1F78BDDB3ECC31EB0EEB85DBF68:43/app/splunk_app_db_connect/build/pages/common.js:3:17620) at Anonymous function (https://ops.ci.nudge.land/en-GB/static/@B6BD0C1627EF113B2390A90588827AAB0D02E1F78BDDB3ECC31EB0EEB85DBF68:43/app/splunk_app_db_connect/build/pages/common.js:3:17902) at flush (https://ops.ci.nudge.land/en-GB/static/@B6BD0C1627EF113B2390A90588827AAB0D02E1F78BDDB3ECC31EB0EEB85DBF68:43/app/splunk_app_db_connect/build/pages/common.js:3:25465)"}"
0 Karma

muralikoppula
Communicator
0 Karma

mguissine
Explorer

thanks @muralikoppula, wasn't looking forward to rebuilding Splunk installation but looks like that's the only option to get DB Connect working, not fun

0 Karma

vishaltaneja070
Motivator

Did you try to restart splunk?

0 Karma

rslama
Path Finder

one of my DB connection also got stuck, I created a new one for the same connection, and deleted the old one.

0 Karma

mguissine
Explorer

I did, few times, still not able to load DB connect app

0 Karma
Get Updates on the Splunk Community!

Take Your Breath Away with Splunk Risk-Based Alerting (RBA)

WATCH NOW!The Splunk Guide to Risk-Based Alerting is here to empower your SOC like never before. Join Haylee ...

Industry Solutions for Supply Chain and OT, Amazon Use Cases, Plus More New Articles ...

Splunk Lantern is a Splunk customer success center that provides advice from Splunk experts on valuable data ...

Enterprise Security Content Update (ESCU) | New Releases

In November, the Splunk Threat Research Team had one release of new security content via the Enterprise ...