Website monitoring: empty fields for total_time= request_time= response_code=

[jaimelopez]

Hello,
I configured some urls to be monitored by port monitoring application.

Most of the are working fine but for few, It only has data that time_out is false, other fields "total_time= request_time= response_code="
are just empty, with no values.

By the way, urls are working OK

Anyone has an explanation?

Thanks a lot

[jwiedow]

@jaimelopez We need a little more information to help out. Are you using website_input or website_monitoring? Which version do you have installed? Which version of Splunk are you using?

[jwiedow]

@wwhite12 make sure you are using at least Website Monitoring 2.8; which was the first officially supported release for Splunk 8.x and Python 3. I would recommend updating to 2.9.1 or 2.9.2.

As I mentioned to @jaimelopez, check the Health|Logs for ERRORs, what do you see? Then check your _internal logs for sourcetype=web_availability_modular_input OR sourcetype=website_monitoring_rest_handler for other errors or notes.

[wwhite12]

I have this same issue running Splunk 8.0.1 and using the Website Availability Check under Settings >> Data >> Data Inputs >> Website Availability Check

[jaimelopez]

Hi @jwiedow,
I am using Website Monitoring.
Regarding the version I would need to ask to admin but i do not know if it is important as most of the url inputs are working successfully.

Thanks and regards,

[jwiedow]

You can see the version of Website Monitoring by going to the app and looking at the "What's New" link. You also want to look at the Health|Logs and then filter to ERROR and see if there are any errors showing up.

Your admin may need to search the _internal logs for other errors in sourcetype=web_availability_modular_input OR sourcetype=website_monitoring_rest_handler.