We are trying to retrieve logs which are stored on FTP location using FTP Pull/ Input Add On.
After configuration we are observing below errors in log file.
ERROR ExecProcessor - message from "python /opt/splunk/etc/apps/TA-ftppull/bin/ftp_input.py" Error: An error occurred updating credentials. Please ensure your user account has admin_all_objects and/or list_storage_passwords capabilities. Details: 'No such entity billingdevportal%5Cbillindevportal_ftpuser%3A'
ERROR ExecProcessor - message from "python /opt/splunk/etc/apps/TA-ftppull/bin/ftp_input.py" - 530 User cannot log in. - 530 User cannot log in
Please let us know if any pre steps we should consider while configuring.
Hi,
there might be an issue with the way you entered your username:
No such entity billingdevportal%5Cbillindevportal_ftpuser%3A'
looks like a HTML encoded string. Decoded is:
No such entity billingdevportal\billindevportal_ftpuser:'
Syntax for connecting to FTP (in general is):
ftp://user@host:port
Which might (!) make the string you want to:
billindevportal_ftpuser@billingdevportal
How does you config look like?
Can you double check your credentials (e.g. using them on a FTP client in order to make sure they work)?
Cheerz,
Björn