Unable to connect FTP Pull client

[yaseensharief]

We are trying to retrieve logs which are stored on FTP location using FTP Pull/ Input Add On.

After configuration we are observing below errors in log file.

ERROR ExecProcessor - message from "python /opt/splunk/etc/apps/TA-ftppull/bin/ftp_input.py" Error: An error occurred updating credentials. Please ensure your user account has admin_all_objects and/or list_storage_passwords capabilities. Details: 'No such entity billingdevportal%5Cbillindevportal_ftpuser%3A'

ERROR ExecProcessor - message from "python /opt/splunk/etc/apps/TA-ftppull/bin/ftp_input.py" - 530 User cannot log in. - 530 User cannot log in

Please let us know if any pre steps we should consider while configuring.

[bjoernjensen]

Hi,

there might be an issue with the way you entered your username:
No such entity billingdevportal%5Cbillindevportal_ftpuser%3A'

looks like a HTML encoded string. Decoded is:
No such entity billingdevportal\billindevportal_ftpuser:'

Syntax for connecting to FTP (in general is):
ftp://user@host:port
Which might (!) make the string you want to:
billindevportal_ftpuser@billingdevportal

How does you config look like?
Can you double check your credentials (e.g. using them on a FTP client in order to make sure they work)?

Cheerz,
Björn