All Apps and Add-ons

TA-user-agents: Why is there an error in Python Script?

jason_hotchkiss
Communicator

Hello All - 

Using version 1.7.6 on Splunk Enterprise 8.2.3:

Search Error:

Error in 'lookup' command: Script execution failed for external search command '/opt/splunk/etc/apps/TA-user-agents/bin/user_agents.py'.

| tstats summariesonly=t count from datamodel=Web WHERE (*) sourcetype="websense:cg:kv" Web.mid IN (*) Web.id IN (*) Web.user IN ("**") Web.action IN ("*") Web.src IN ("**") Web.status IN ("*") Web.http_method IN ("*") Web.category IN ("*") Web.dest IN ("***") Web.http_user_agent IN ("**") by Web.http_user_agent | rename Web.* as * | stats sum(count) as "count" by http_user_agent | lookup user_agents http_user_agent | table count ua_family http_user_agent | sort 0 -count


From Job Inspector:

08-30-2022 14:30:38.150 ERROR ScriptRunner [53774 StatusEnforcerThread] - stderr from '/opt/splunk/bin/python3.7 /opt/splunk/etc/apps/TA-user-agents/bin/user_agents.py http_user_agent ua_os_family ua_os_major ua_os_minor ua_os_patch ua_os_patch_minor ua_family ua_major ua_minor ua_patch ua_device':    File "/opt/splunk/etc/apps/TA-user-agents/bin/user_agents.py", line 54
08-30-2022 14:30:38.150 ERROR ScriptRunner [53774 StatusEnforcerThread] - stderr from '/opt/splunk/bin/python3.7 /opt/splunk/etc/apps/TA-user-agents/bin/user_agents.py http_user_agent ua_os_family ua_os_major ua_os_minor ua_os_patch ua_os_patch_minor ua_family ua_major ua_minor ua_patch ua_device':      results = user_agent_parser.Parse(http_user_agent)
08-30-2022 14:30:38.150 ERROR ScriptRunner [53774 StatusEnforcerThread] - stderr from '/opt/splunk/bin/python3.7 /opt/splunk/etc/apps/TA-user-agents/bin/user_agents.py http_user_agent ua_os_family ua_os_major ua_os_minor ua_os_patch ua_os_patch_minor ua_family ua_major ua_minor ua_patch ua_device':                                                       ^
08-30-2022 14:30:38.150 ERROR ScriptRunner [53774 StatusEnforcerThread] - stderr from '/opt/splunk/bin/python3.7 /opt/splunk/etc/apps/TA-user-agents/bin/user_agents.py http_user_agent ua_os_family ua_os_major ua_os_minor ua_os_patch ua_os_patch_minor ua_family ua_major ua_minor ua_patch ua_device':  TabError: inconsistent use of tabs and spaces in indentation
08-30-2022 14:30:38.153 ERROR ExternalProvider [53774 StatusEnforcerThread] - Script execution failed for external search command '/opt/splunk/etc/apps/TA-user-agents/bin/user_agents.py'.
08-30-2022 14:30:38.153 ERROR SearchStatusEnforcer [53774 StatusEnforcerThread] - StatusEnforcerThread failed with error: Error in 'lookup' command: Script execution failed for external search command '/opt/splunk/etc/apps/TA-user-agents/bin/user_agents.py'.
08-30-2022 14:30:38.153 INFO  ReducePhaseExecutor [53774 StatusEnforcerThread] - ReducePhaseExecutor=1 action=CANCEL
08-30-2022 14:30:38.153 INFO  DispatchExecutor [53774 StatusEnforcerThread] - User applied action=CANCEL while status=0
08-30-2022 14:30:38.153 ERROR SearchStatusEnforcer [53774 StatusEnforcerThread] - sid:_amFzb25faG90Y2hraXNzQGFvLnVzY291cnRzLmdvdg_amFzb25faG90Y2hraXNzQGFvLnVzY291cnRzLmdvdg_bmxzX1VJX2Rldg__search32_1661869827.397931_B7BA11EF-467A-4E74-B057-FC9CAC03F269 Error in 'lookup' command: Script execution failed for external search command '/opt/splunk/etc/apps/TA-user-agents/bin/user_agents.py'.

Any suggestions on how to fix this?  Thank you.

Labels (3)
Tags (1)
0 Karma

richgalloway
SplunkTrust
SplunkTrust

That's a coding error.  Contact the app developer via the app's Splunkbase page.

---
If this reply helps you, Karma would be appreciated.
0 Karma
Get Updates on the Splunk Community!

What’s New in Splunk Cloud Platform 9.1.2308?

Hi Splunky people! We are excited to share the newest updates in Splunk Cloud Platform 9.1.2308! Analysts can ...

Index This | Why do they call it hyper text?

November 2023 Edition Hayyy Splunk Education Enthusiasts and the Eternally Curious!  We’re back with another ...

State of Splunk Careers 2023: Career Resilience and the Continued Value of Splunk

For the past three years, Splunk has partnered with Enterprise Strategy Group to conduct a survey that gauges ...