Subscription Status - Unacknowledged Messages on Pub/Sub [Google Cloud Platform Add-on]

[mikaelarz45]

Hi everyone,

I would like to ask some help regarding the alerts we are getting in Google Stackdriver. This is regarding the unacknowledged messages in our environment. We still don't know why there are so many unacknowledged messages for this add-on.

Please see image below.

How to resolve this issue of unacknowledged messages? Note: The add-on is placed on the heavy forwarder.

[mikaelarz45 · Accepted solution]

Issue has been resolved.

Note: This issue is happening since the input cannot cope up with the large number of messages.

To fix this, just clone your existing inputs that is is supposedly getting this messages.

The answer we have been looking for is under the troubleshooting guide of the app.
https://docs.splunk.com/Documentation/AddOns/released/GoogleCloud/Troubleshoot

[tyron_]

So you will end up with multiple inputs, but on the backend using the same subscription. Is that correct?
I believe that would be the only way to avoid duplicate messages, right? If you have multiple subscriptions as well, you will get duplicates

[mikaelarz45]

Yes that's correct.

[vik_splunk]

@mikaelarz45 . Thanks much. Will give this a try. Appreciate it!

[vik_splunk]

I know i am a bit late to the party but was this resolved @mikaelarz45 ??

We are facing the exact same issue now

[mikaelarz45]

Hi @vik_splunk, this was resolved on our end. I've forgotten about this question and failed to post the solution. But here is what we did to resolve this.

Note: This issue is happening since the input cannot cope up with the large number of messages.

To fix this, just clone your existing inputs that is is supposedly getting this messages.

The answer we have been looking for is under the troubleshooting guide of the app.
https://docs.splunk.com/Documentation/AddOns/released/GoogleCloud/Troubleshoot