Splunk ServiceNow app Account Setup page ERROR

[adaher07]

Splunk ServiceNow app Account Setup is not loading due to the below error.

Unexpected error occurs. Unexpected error "<type 'exceptions.keyerror'="">" from python handler: "'No key or prefix: release.'". See splunkd.log for more details.

splunkd logs:

09-24-2020 12:26:24.378 +0200 ERROR AdminManagerExternal - Stack trace from python handler:\nTraceback (most recent call last):\n File "/data/apps/splunk/lib/python2.7/site-packages/splunk/admin.py", line 131, in init\n hand.execute(info)\n File "/data/apps/splunk/lib/python2.7/site-packages/splunk/admin.py", line 595, in execute\n if self.requestedAction == ACTION_LIST: self.handleList(confInfo)\n File "/data/apps/splunk/etc/apps/splunk_app_servicenow/bin/snow_accounts_handler.py", line 55, in handleList\n account_in_response[prop] = account.content[TARGET_PROPERTIES_MAPPING[prop]]\n File "/data/apps/splunk/etc/apps/splunk_app_servicenow/bin/splunklib/data.py", line 245, in __getitem__\n raise KeyError("No key or prefix: %s" % key)\nKeyError: 'No key or prefix: release.'\n
09-24-2020 12:26:24.379 +0200 ERROR AdminManagerExternal - Unexpected error "<type 'exceptions.KeyError'>" from python handler: "'No key or prefix: release.'". See splunkd.log for more details.

[emoledo]

Hi there - where you able to identify what the issue was in this case? I'm running into the same issue in my test environment.