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Splunk Alerts getting triggered to ServiceNow using Splunk Add-on for Service Now gets truncated

spl_unker
Explorer

Hi Splunkers

Im using "Splunk Add-on for Service Now"  to send  triggered alerts to servicenow.

Im trying to pass the alert name , alert time to the short description field in service now. In Service now i see the results populated but it gets truncated exactly at 80 character . 

I checked with service-now team as well in my organisation and they dont have any such limit at their end.

 

Additionaly when i checked the add-on i see the index_lenght =80 check has been used in the addon code. will this could be the reason behind the results getting trucated. Any one else faced this issue?

Code Snippet :

 

#
# SPDX-FileCopyrightText: 2021 Splunk, Inc. <sales@splunk.com>
# SPDX-License-Identifier: LicenseRef-Splunk-8-2021
#
#

APP_NAME = "Splunk_TA_snow"

DEFAULT_RECORD_LIMIT = 3000
DEFAULT_DISPLAY_VALUE = "false"

FIELD_SEPARATOR = "||"
INDEX_LENGTH = 80

FILTER_PARAMETER_MIGRATION_STANZA = "filter_parameter_migration"
SETTINGS_CONF_FILE = "splunk_ta_snow_settings"

CHECKPOINT_COLLECTION_NAME = "Splunk_TA_snow_inputs_checkpointer"
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