has anyone passed static values into the alert to create an incident in ServiceNow? I was able to modify the snow_incident_m.py, snow_incident_base. and snow_incident.html and successfully to create an incident in ServiceNow. (reference: https://answers.splunk.com/answers/736869/servicenow-how-do-set-extra-custom-fields-when-cre.html) However, now I want to populate some static fields in Splunk so users don't have to enter so many details. Below is an example of my snow_incident_base.py. I've added the first two ("category", "Application") and ("contact_type", "3rd-party"), both originally set to 'None', however when creating a new alert, these default values are not populating. Any suggestions? Am I missing a corresponding location in the other two files/scripts?