Splunk Add-on for Amazon Web Services: How to troubleshoot why I'm not seeing CloudWatch data in Splunk Cloud?

[amaddio]

Hello everyone,

I'm trying to configure my splunk cloud server to use Splunk for AWS.
I followed this tutorial : http://docs.splunk.com/Documentation/AddOns/latest/AWS/Description

Unfortunately, no information are gathered by splunk, and I don't know what is wrong.

• CloudWatch seems to working on my AWS environment, I can check information about my instances.
• I set up a correct accesskey/secretKey and this account have full access (AdministratorAccess) on my environment.
• This accessKey was created only for Splunk, and in the AWS Console, I can see this accessKey was used today (2015-07-07 09:21 UTC+0200) for the service "CloudWatch"

How can I troubleshooting this add-on?
How can I find some logs, or something like that?

Thank you,

Andy.

[jcoates_splunk · Accepted solution]

Hi,

troubleshooting guidance begins here: http://docs.splunk.com/Documentation/AddOns/latest/AWS/Troubleshooting
The first item is a link to generic troubleshooting guidance, which will probably be most useful in this case: http://docs.splunk.com/Documentation/AddOns/released/Overview/Troubleshootadd-ons
The top search in that table could be modified to

index = _internal source=*aws_cloudwatch*

[amaddio]

Hello,

Thank you for your answer.
I modified the destination index for my sources and now it's works, I got some events gattered by splunk.
But, when I try to do a search, I got this error :

AWSFailed to find a valid configuration for multikv stanza = 'tsv_cloudwatch

I found a solution here : http://answers.splunk.com/answers/226899/why-am-i-getting-error-awsfailed-to-find-a-valid-c.html#ans...

But I don't know how to change this value on the Splink Cloud Server.

Can you help me ?

Thank you,

[jcoates_splunk]

disabling the stanza as recommended is one option, or making sure the config can be found so the stanza works as intended is another. In both cases, on Cloud you should chat with the cloud ops team through a ticket.