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Splunk Add-On for Salesforce: How to configure with technical users?

LittleFatFish
Engager

Hi there,

I am confused about the configuration steps for getting data in from Salesforce. Adding a Salesforce account, I want to use OAuth, but I am only a Splunk Admin, the configured technical user to be used is managed by our Salesforce Admin. My understanding is, that either one of us needs to have the capabilities as an admin on both instances to make it work?

What we tried: Configuration of the user on Salesforce-side from another account, which is an Salesforce admin. Configuration of the add-on on Splunk-side with my admin account. The redirect link has been added to Salesforce, I tried to setup the add-on on Splunk as explained in the documentation of add-on for salesforce, but an error occurs after trying to connect them.
Another hindrance is the use of LDAP. To make it work, I would need to give Salesforce admin Splunk admin capabilities or the other way around, I would need to get Salesforce admin rights. But that is something we do not want as the capabilities should remain as it is: Splunk for Splunk, Salesforce for Salesforce.

Is there any other way to make it work, with the use of a technical user? Or is it just not possible with OAuth?

 

Best regards

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