Slack Notifications Doesn't Notify Linked User

[cnlewis3]

Apologies if this is a repetitive question, but I couldn't find information anywhere.

We have the Spunk OnCall (VictorOps) Slack integration setup, but when an oncall change happens, it doesn't actually notify the user in slack, even when the slack user is linked to their VictorOps account. Instead, just a message appears in the relevant channel with their VictorOps username.

Am I missing a place where this can be configured properly?

[_JP]

Does this page help at all?  There's some gotchas with this configuration depending on how the account was setup for the Slack integration:

Slack Integration Guide | VictorOps Knowledge Base

[cnlewis3]

Thanks for the reply! I have read through that, but I don't see anything related to why we wouldn't be receiving direct notifications. To clarify, I'm hoping for slack notifications (not phone app notifications or just slack channel messages). Is this something that needs to be configured in annotations or something?