All Apps and Add-ons

Slack Notifications Doesn't Notify Linked User

New Member

Apologies if this is a repetitive question, but I couldn't find information anywhere.

We have the Spunk OnCall (VictorOps) Slack integration setup, but when an oncall change happens, it doesn't actually notify the user in slack, even when the slack user is linked to their VictorOps account. Instead, just a message appears in the relevant channel with their VictorOps username.

Am I missing a place where this can be configured properly?

Labels (1)
0 Karma


Does this page help at all?  There's some gotchas with this configuration depending on how the account was setup for the Slack integration:

Slack Integration Guide | VictorOps Knowledge Base

0 Karma

New Member

Thanks for the reply! I have read through that, but I don't see anything related to why we wouldn't be receiving direct notifications. To clarify, I'm hoping for slack notifications (not phone app notifications or just slack channel messages). Is this something that needs to be configured in annotations or something?

0 Karma
Get Updates on the Splunk Community!

Optimize Cloud Monitoring

  TECH TALKS Optimize Cloud Monitoring Tuesday, August 13, 2024  |  11:00AM–12:00PM PST   Register to ...

What's New in Splunk Cloud Platform 9.2.2403?

Hi Splunky people! We are excited to share the newest updates in Splunk Cloud Platform 9.2.2403! Analysts can ...

Stay Connected: Your Guide to July and August Tech Talks, Office Hours, and Webinars!

Dive into our sizzling summer lineup for July and August Community Office Hours and Tech Talks. Scroll down to ...