OpsGenie failing to send SMS or voice call for splunk alerts

[Dawson014]

I am using OpsGenie splunk integration for the voice call and sms alerts feature to notify when splunk triggers an alert however I am getting the below error in splunkd.log

Error sending data to OpsGenie for search=Demo Alert: <urlopen error [Errno 97] Address family not supported by protocol>

I am using Splunk Enterprise 6.2.5 with OpsGenie App for Splunk

Thank you

[Dawson014 · Accepted solution]

Hi,

Found an answer to this problem, Errno 97 is actually means that the server does not have voice call protocol enabled. Need to talk to system admin for that.

Thanks!