Not able to configure New Relic Add-on

[gencix]

Hi,
We are leveraging Splunk Cloud. We installed the Splunk Add-on (Splunk_TA_New_Relic) version 2.1 and New Relic dashboard(splunk_app_New_Relic). We are not able to configure the Add-On, because the page to do so never loads up....we are "stuck" in the "Loading" status..

Any information will be greatly appreciated.

Thank you

[ivanreis]

please try to troubleshoot the add-on installation, follow this steps here to get additional information to try to identify the issue.

https://docs.splunk.com/Documentation/AddOns/released/NewRelic/Troubleshoot

https://docs.splunk.com/Documentation/AddOns/released/Overview/Troubleshootadd-ons

check the installation procedure for splunk cloud ->https://docs.splunk.com/Documentation/AddOns/released/Overview/SplunkCloudinstall