Not able connect to netapp filer

[nsiva23]

Hi

I am trying to connect netapp filer using splunk netapp appp for collection. I am getting following error while connecting "error: 'NoneType' object has no attribute 'text'".

ERROR [TAOntapConfService] [_validate_ontap_server] Could not interact with ontap on host= xx.xx.xx.xx, error: 'NoneType' object has no attribute 'text'
None
INFO [TAOntapConfService] [_validate_ontap_server] successfully updated stanza=uigen:1381433375:90 credential_validation=False connection_validation=False per_target_credential_validation=['Invalid'] per_target_connection_validation=['Invalid']

Can you please help me how to fix this issue.

[nsiva23]

Thanks for the reply. I was connecting to the filer running on ONTAP 7.2.3. But that version is not supported by splunk. It worked fine when i tried to connect to ONTAP 8.2 version.

Only issue which i see was , Splunk is not returning right error message like " ONTAP version not supported" Instead it throws some other wrong message.

[tfletcher_splun]

Yup we have confirmed that and are fixing the error message for the next release.

[tfletcher_splun]

This error is the result of the a call made by the configuration service to validate a particular URI is a valid filer. The error message is atrocious, but not a bug in the code. The filer in question is not responding properly to the API request to the system-get-ontapi-version endpoint. I have sent a note to the development team about clarifying the error message.

In terms of actually solving your issue I would check that your URI and your credentials are correct and that the version of ontap you are interacting with is supported by Splunk App for NetApp Data ONTAP.

[harishmeetsu]

But looks like it is not still fixed? I used splunk app for netapp 2.1.4 which displayed the same message when connecting to Ontap version 7.3.3 (unsupported by splunk as per documentation)

[rechteklebe]

1. Your Data collection node have an installed python version?
2. On your "Ontap collection configuration". Are the Validations in a "valid" or "invalid" mode?