All Apps and Add-ons

Jira Add-on UTF encode: Why errors in Splunk when trying to create a new ticket in Jira?

New Member

Hi all, 

I am getting these kind of errors in Splunk when trying to create a new ticket in Jira and the body contains emojis or special characters via the App "JIRA Service Desk simple addon" created by @guilmxm 

" signature="JIRA Service Desk ticket creation has failed!:'latin-1' codec can't encode character '\u2019' in position 315: Body ('') is not valid Latin-1. Use body.encode('utf-8') if you want to send it encoded in UTF-8. 

I´ve checked the issue with Jira admin team and as per them Jira DB is in UTF8 already, so might be the add-on configuration so I am wondering if there is any file where I can check and/or modify the add-on configuration in order to use UTF-8 or another workaround I can apply to solve the issue

Thanks much in advance 


Labels (1)
0 Karma

New Member


0 Karma

0 Karma
Get Updates on the Splunk Community!

Improve Your Security Posture

Watch NowImprove Your Security PostureCustomers are at the center of everything we do at Splunk and security ...

Maximize the Value from Microsoft Defender with Splunk

 Watch NowJoin Splunk and Sens Consulting for this Security Edition Tech TalkWho should attend:  Security ...

This Week's Community Digest - Splunk Community Happenings [6.27.22]

Get the latest news and updates from the Splunk Community here! News From Splunk Answers ✍️ Splunk Answers is ...