Installing Catalyst Center Add-on (Unable to initialize modular input)

[_joe]

Hello all,

Upon installing the Cisco Catalyst Center Add-on, I immediately get the following error. I tried this on two separate servers, are there some undocumented requirements?

https://splunkbase.splunk.com/app/7858

RHEL8, Splunk Enterprise Version: 9.3.11

Unable to initialize modular input "cisco_catalyst_ise_analytics_reports" defined in the app "TA_cisco_catalyst": Introspecting scheme=cisco_catalyst_ise_analytics_reports: script running failed (PID 2484900 exited with code 1)..

[_joe]

I was able to determine the cause was the following config which I believe was affecting the interaction with the KVstore. 

## web.conf

cipherSuite = AES256-GCM-SHA384 

[livehybrid]

Hi @_joe 

Do you have any log files relating to Catalyst in $SPLUNK_HOME/var/log/splunk ? These might hold clues as to why this is failing. 

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[VatsalJagani · Accepted solution]

Hello@_joe 

Usually there are one of these reasons for this error from any Add-on:

• Add-on setup has not done yet
• KVstore is not running or having issue
• Add-on's code is having issue (Splunk compatibility issue, or missing prerequisite, etc)

I hope this helps!!!