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How to update the Splunk Common Information Model in Splunk Cloud 8.2.2201.1 (Victoria Experience)?


Hello everyone,

I'd like to update one of the Splunk Apps -- Splunk Common Information Model, from 4.20.2 to 5.0.1 to eliminate its jQuery3.5 incompatibility issue. The platform I'm using is Splunk Cloud 8.2.2201.1 (Victoria Experience)

Screen Shot 2022-05-19 at 8.51.52 AM.png

Screen Shot 2022-05-19 at 8.52.10 AM.png


Although I can update it to 5.0.1 via Splunk Cloud > Apps > Manage Apps, to my surprise, it rolled back to its previous version 4.20.2 after the Splunk Cloud restart.

There is one thing I should mention: after the update, there was immediately a Setup request. Although I didn't know how to set it up, I did change many default configurations -- I even provided it with a "fake" API key. However, it still rolled back to the previous version. Besides, the provided key also disappeared after its rollback.

Screen Shot 2022-05-19 at 8.52.58 AM.png

Screen Shot 2022-05-19 at 8.53.41 AM.png


Any suggestions on how to update it, please?

Thank you very much!

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I think this should be reported to Splunk with a support ticket since its Splunkcloud. They can take a look at the rollback problem.

Thank you,
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