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How to resolve this AWS Add Account Hangs and Error?

tiagofbmm
Influencer

Hello

When trying to add an AWS account in the Splunk_TA_AWS, it hangs for 10m and then I get this error:

ERROR AdminManagerExternal - Unexpected error "" from python handler: "REST Error [400]: Bad Request -- HTTPSConnectionPool(host='sts.amazonaws.com', port=443): Max retries exceeded with url: / (Caused by ConnectTimeoutError(, 'Connection to sts.amazonaws.com timed out. (connect timeout=60)'))". See splunkd.log for more details.

Anyone had this issue?

Thanks

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1 Solution

tiagofbmm
Influencer

So this was a proxy issue in adding the account. Solved and thank you for your answer anyway

View solution in original post

jonaventan
New Member

Hi,

I got the same error

HTTPSConnectionPool(host='sts.amazonaws.com', port=443): Max retries exceeded with url: / (Caused by ConnectTimeoutError(, 'Connection to sts.amazonaws.com timed out. (connect timeout=60)'))

how to solve this.

I am using vpc privatelink.

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aknsun
Path Finder

@tiagofbmm . Did you have to use port 443 or were you able to use a custom port?

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tiagofbmm
Influencer

I believe that's where aws was expecting the http request so I'm not sure there's a way around that

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kmaddi
New Member

I have same issue, can someone please help me out. I am new to Splunk.

HTTPSConnectionPool(host='sts.us-gov-west-1.amazonaws.com', port=443): Max retries exceeded with url: / (Caused by ConnectTimeoutError(, 'Connection to sts.us-gov-west-1.amazonaws.com timed out. (connect timeout=60)'))

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tiagofbmm
Influencer

So this was a proxy issue in adding the account. Solved and thank you for your answer anyway

Sakshat44
Loves-to-Learn Lots

Hi Can you please tell us how u resolved the issue?

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p_gurav
Champion
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Abha11
Explorer

Hi @tiagofbmm 

 

I am also facing this issue could you please confirm how was this resolved?

thank you in advance.

0 Karma
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