How to resolve this AWS Add Account Hangs and Error?

[tiagofbmm]

Hello

When trying to add an AWS account in the Splunk_TA_AWS, it hangs for 10m and then I get this error:

ERROR AdminManagerExternal - Unexpected error "" from python handler: "REST Error [400]: Bad Request -- HTTPSConnectionPool(host='sts.amazonaws.com', port=443): Max retries exceeded with url: / (Caused by ConnectTimeoutError(, 'Connection to sts.amazonaws.com timed out. (connect timeout=60)'))". See splunkd.log for more details.

Anyone had this issue?

Thanks

[jonaventan]

Hi,

I got the same error

HTTPSConnectionPool(host='sts.amazonaws.com', port=443): Max retries exceeded with url: / (Caused by ConnectTimeoutError(, 'Connection to sts.amazonaws.com timed out. (connect timeout=60)'))

how to solve this.

I am using vpc privatelink.

[aknsun]

@tiagofbmm . Did you have to use port 443 or were you able to use a custom port?

[tiagofbmm]

I believe that's where aws was expecting the http request so I'm not sure there's a way around that

[kmaddi]

I have same issue, can someone please help me out. I am new to Splunk.

HTTPSConnectionPool(host='sts.us-gov-west-1.amazonaws.com', port=443): Max retries exceeded with url: / (Caused by ConnectTimeoutError(, 'Connection to sts.us-gov-west-1.amazonaws.com timed out. (connect timeout=60)'))

[tiagofbmm · Accepted solution]

So this was a proxy issue in adding the account. Solved and thank you for your answer anyway

[Sakshat44]

Hi Can you please tell us how u resolved the issue?

[p_gurav]

This may help:

https://docs.splunk.com/Documentation/AddOns/released/AWS/Troubleshooting#Problem_saving_during_acco...

Try increasing splunkdConnectionTimeout

[Abha11]

Hi @tiagofbmm 

I am also facing this issue could you please confirm how was this resolved?

thank you in advance.