All Apps and Add-ons

How to resolve Splunk Demisto Add-on version 4 Configuration Error?

tkw03
Communicator

Hello

 

We recently upgraded Splunk to v8.2.6.  This broke the Demisto integration so I upgraded the app to v4.0. This still has not fixed the issue. The alert will trigger but it does not send to Demisto. Looking in the demisto.log file I found this:

 

 

 

2022-08-08 10:25:42,792 - DEMISTOALERT - INFO - In Main Method
2022-08-08 10:25:42,801 - DEMISTOALERT - ERROR - Error in main, error: name 'basestring' is not defined
Traceback (most recent call last):
  File "/opt/splunk/etc/apps/TA-Demisto/bin/demisto_send_alert.py", line 126, in <module>
    modaction = DemistoAction(sys.stdin.read(), modular_action_logger, 'demisto')
  File "/opt/splunk/etc/apps/TA-Demisto/bin/lib/cim_actions.py", line 136, in __init__
    if isinstance(self.sid, basestring) and 'scheduler' in self.sid:
NameError: name 'basestring' is not defined

 

 

 

 

I went to the configuration page to update configurations but it gives me an error screen:

DemError.PNG
 

Anyone have any ideas?

Thnaks!

Labels (2)
0 Karma
Get Updates on the Splunk Community!

Building Reliable Asset and Identity Frameworks in Splunk ES

 Accurate asset and identity resolution is the backbone of security operations. Without it, alerts are ...

Cloud Monitoring Console - Unlocking Greater Visibility in SVC Usage Reporting

For Splunk Cloud customers, understanding and optimizing Splunk Virtual Compute (SVC) usage and resource ...

Automatic Discovery Part 3: Practical Use Cases

If you’ve enabled Automatic Discovery in your install of the Splunk Distribution of the OpenTelemetry ...