All Apps and Add-ons

How to query ServiceNow Service Catalog requests and variables from Splunk Phantom?

mangaj316
Observer

I support the ServiceNow instance at the company I work for. 

We have a group that uses Splunk Phantom. They asked us for a userid, which we created for them to use the oob ServiceNow API. There isn't any Splunk software installed on the ServiceNow side.

The group that manages Splunk Phantom said they are trying to query ServiceNow to see Request Item records and variables. Request Item records are records in ServiceNow used by the ServiceNow Service Catalog to request goods and services. Catalog Items have variables which are questions the requester answers for the catalog item they are requesting.  

Attached is from the Splunk admin who is not able to see the variables on the Request Item records in ServiceNow.

Does anyone know what the attached screen shots indicate and how does Splunk query Service Catalog items and variables in ServiceNow?

 

pic 1.png

 

pic 2.png

 

pic 3.png

Labels (2)
0 Karma

mangaj316
Observer

 

The connection is coming from Splunk Phantom.  There is a built in app created by ServiceNow for connection with the API.

mangaj316_0-1600103888489.png

We can see and pull the RITM general details, but when trying to pull the variable details within the RITM the data is returned blank.  The variables are populated within ServiceNow.  If we populate the fields for more than 1 user, the additional user details will come back blank as well.

 
 

 

 

 

 

 

 

0 Karma
Career Survey
First 500 qualified respondents will receive a $20 gift card! Tell us about your professional Splunk journey.

Can’t make it to .conf25? Join us online!

Get Updates on the Splunk Community!

Take Action Automatically on Splunk Alerts with Red Hat Ansible Automation Platform

 Are you ready to revolutionize your IT operations? As digital transformation accelerates, the demand for ...

Calling All Security Pros: Ready to Race Through Boston?

Hey Splunkers, .conf25 is heading to Boston and we’re kicking things off with something bold, competitive, and ...

Beyond Detection: How Splunk and Cisco Integrated Security Platforms Transform ...

Financial services organizations face an impossible equation: maintain 99.9% uptime for mission-critical ...