Having trouble updating IT Essentials Work

[ArtieZ]

Hi,

I am trying to update IT Essentials Work (ITEW) from v4.13.0 to v4.15.0. There is no much documentation on ITEW so I am using the documentation for IT Service Intelligence (ITSI). My understanding is ITEW is the free version of ITSI without premium features.

I checked the prerequisites, updated as per the documentation 

1. Stopped the service (it is a single instance - SH)

2. Extracted the new version into $SPLUNK_HOME/etc/apps

3. Started the service

Then opened the app on the search head to proceed with the update, it passed the pre checks, got to 

2025-02-19 14:30:56,637+1100 process:654449 thread:MainThread INFO [itsi.migration] [itsi_migration_log:43] [info] UI: Running prechecker: EAPrechecks

I left it for 30 minutes or so, then checked the status by running 

curl -k -u admin:changeme -X GET https://localhost:8089/servicesNS/nobody/SA-ITOA/migration/info

and it was is_running: false

Cannot see anything alarming when I check the status. Tried several times and every time it is the same. Checked the permissions, Troubleshooting documentation, restarted the service - still could not update. Please, advise

[ArtieZ]

I'll answer to my post/question, could be helpful for someone in similar situation.

The issue was caused by 3 not existing roles which were still present in authorize.conf. Disabled those roles in authorize.conf and the update worked.