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Has anyone gotten the Catchpoint app to work ?

Path Finder

I have followed this guide provided by Catchpoint.

https://support.catchpoint.com/hc/en-us/articles/211011106-Splunk-Integration-Guide

and I am unable to get any data into Splunk. Contacted support and they were going to open up a ticket for me but I don't really have time to wait. I just wanted to know if anyone else has tried to install this app and actually got it to work. Did the app work right out the box ? or did you have to follow some other steps other than the ones outlined in the guide.

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New Member

Hi,

We found that an issue with the app has been preventing some users from being able to get data through a proxy. I'm not sure if that is the issue you have, but we haven't heard reports of the app not working without a proxy.

We plan on releasing a new version very soon. It will address the proxy problem, add some optimizations, and includes the ability to alert data in addition to performance data.

-Ryan from Catchpoint

0 Karma

Path Finder

Honestly I'm not sure what the issue is. The only thing I see in the app_catchpoint.log is

2017-02-15 14:59:25,598 INFO    app_catchpoint:90 - stream_events err:
2017-02-15 14:59:25,598 INFO    app_catchpoint:90 - stream_events err:
2017-02-15 14:59:25,599 INFO    app_catchpoint:91 - 'access_token'
2017-02-15 14:59:25,599 INFO    app_catchpoint:91 - 'access_token'

I'm currently working on this at my job and I think we are behind a proxy im going to test this when I get home and see if I could get any data on my local dev instance. Is there any ETA on when the app will release an update? Also is there any workaround to this?

I have also set verbose to true inside of the auth_handler.py script but nothing useful is in the logs..

0 Karma

New Member

We are hoping to be able to get an update out by the end of the month.

I understand you don't have time to wait, but our support team should be able to help get a resolution soon. Can you please send the splunk logs and the catchpoint log as attachments in your support ticket?

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Path Finder

Understood will do!

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