Error when I attempt to install CIsco Networks App: 500 - [HTTP 500] file could not be opened

[bbiandov]

I get this error when I try to install the app (any other apps that I have installed so far worked just fine):

An error occurred while installing the app: 500 - [HTTP 500] file could not be opened successfully

[mikaelbje · Accepted solution]

Try downloading the app to your computer and use "upload app" instead. If thst doesn't work check that the file is ok by opening it in 7-zip or another archive manager. If it's ok try to manually extract the app to the $SPLUNK_HOME/etc/apps folder.

By the way I get these 500 errors quite often on all kinds of apps, and I handle a lot of Splunk installs for various clients. Manual extraction is what I usually do. That way I have complete control over what gets replaced too. If i.e. a lookup is changed and you tick Upgrade app you may be left with lots of old unused lookup files in the app because they're not automatically deleted when upgrading.

[bbiandov]

@mikaelbje thank you. That worked. Downloaded both cisco-networks-add-on-for-splunk-enterprise_221.zip and cisco-networks-app-for-splunk-enterprise_221.zip by hand and then uploaded them and it took 🙂

Thank you!