All Apps and Add-ons

Error in creating Service NOW ticket

ab374134
Explorer

Hi Team,

I am trying to create a ticket with SNOWINCIDENTSTREAM command but it is giving me a error stating "Failed to create ticket".

What could be the possible reason for the same?

0 Karma

ab374134
Explorer

Still the issue is there.

It is not able to create any new ticket.

alt text

0 Karma

ansif
Motivator

So your base search has all required arguments for a servicenow ticket?

0 Karma

ansif
Motivator

Please post the search query.

Example:

sourcetype="CPURates" earliest=-5m latest=now
| stats avg(CPU) as CPU last(_time) as time by host
| where CPU>=95 | eval contact_type="email"
| eval ci_identifier=host | eval priority="1"
| eval category="Software" | eval subcategory="database"
| eval short_description="CPU on ". host ." is at ". CPU
| snowincidentstream

For incidents, the required arguments are category, short_description, and contact_type. For events, the required arguments are node, resource, type, and severity.

http://docs.splunk.com/Documentation/AddOns/released/ServiceNow/Usestreamingcommands

0 Karma
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