All Apps and Add-ons

Cisco AMP for Endpoints Events Input is logging a 403 error

dryarashus
New Member

I've installed and configured the Cisco AMP for Endpoints Events Input app 2.0.2, and the API calls seem to work, but data isn't coming in, instead repetitively logging into $SPLUNK_HOME/var/log/splunk/amp4e_events_input.log the following messages:

2022-03-31 11:35:05,815 ERROR Amp4eEvents - Consumer Error that does not look like connection failure! See the traceback below.
2022-03-31 11:35:05,816 ERROR Amp4eEvents - Traceback (most recent call last):
  File "/opt/splunk/etc/apps/amp4e_events_input/bin/util/stream_consumer.py", line 34, in run
    self._connection = pika.BlockingConnection(pika.URLParameters(self._url))
  File "/opt/splunk/etc/apps/amp4e_events_input/bin/pika/adapters/blocking_connection.py", line 377, in __init__
    self._process_io_for_connection_setup()
  File "/opt/splunk/etc/apps/amp4e_events_input/bin/pika/adapters/blocking_connection.py", line 417, in _process_io_for_connection_setup
    self._open_error_result.is_ready)
  File "/opt/splunk/etc/apps/amp4e_events_input/bin/pika/adapters/blocking_connection.py", line 469, in _flush_output
    raise maybe_exception
pika.exceptions.ProbableAuthenticationError: (403, 'ACCESS_REFUSED - Login was refused using authentication mechanism PLAIN. For details see the broker logfile.') 

I don't know what broker logfile it's suggesting I reference, or how to fix this error since the authentication type is hard-coded in the app.  All the errors I'm finding when I search relate to RabbitMQ.

Labels (2)
0 Karma

Space_Crawler
Observer

Hi, I am seeing the same error message. Has anyone been able to resolve this?

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

May 2026 Splunk Expert Sessions: Security & Observability

Level Up Your Operations: May 2026 Splunk Expert Sessions Whether you are refining your security posture or ...

Network to App: Observability Unlocked [May & June Series]

In today’s digital landscape, your environment is no longer confined to the data center. It spans complex ...

SPL2 Deep Dives, AppDynamics Integrations, SAML Made Simple and Much More on Splunk ...

Splunk Lantern is Splunk’s customer success center that provides practical guidance from Splunk experts on key ...