Can't symbolicate iOS crash reports

[liortal]

We're using Splunk Mint for reporting app crashes. We always upload the zipped dSYMs for our new releases, so we can symbolicate and understand the crash reports.

Recently i'm seeing weird behaviour, where our code's symbols get translated into correct names, but the iOS libraries are not.

Here's a screenshot to illustrate this (although this screenshot doesn't contain our app's functions in the stack, you can see that none of the OS libraries and frameworks are resolved):

The same happens to all iOS versions i've tried to look at. Is this a bug? how can we symbolicate our crashes like we could in the past ?

[croyal_splunk]

Are you using Swift? If you use Swift, crash reports will not be fully symbolicated. Only your code is symbolicated, but Apple system libraries are not symbolicated, so crash reports will include some hexadecimal code.

https://docs.splunk.com/Documentation/MintIOSSDK/5.2.x/DevGuide/Configureyourprojectforsymbolication

[liortal]

we are not using swift.is there any way to get official support ? in the past i was able to get the stack traces. i was logging in the other day and realized that i cannot see that anymore.

[croyal_splunk]

What SDK version are you integrated with?

[liortal]

I believe we're using some 5.1.x version. not sure how to tell by the actual SDK files (is there any version written in there ?)

[croyal_splunk]

Will you send an email with one of your project keys where you are seeing this issue to mobilesupport@splunk.com with subject: Can't symbolicate iOS crash reports?