All Apps and Add-ons

Can not communicate with task server, check your settings

Stives
Explorer

Hello, my DB connect displaying this error when I´m trying to access:
Can not communicate with task server, check your settings

I´ve configured app before and all was working but then I start to receive this error in web app. DB connect app not showing any configured DBs just errors.
Can you suggest ?
BR

Labels (2)
0 Karma

Rdm
Engager

I faced this issue, found that server.pem under /etc/auth had expired. 
1) renamed server.pem
2) ran splunk restart
3) new cert got generated with 3 year extension on expiry date.

Do not change any java settings if it was working before and suddenly stopped working,  check cert expiry first.

 

0 Karma

scelikok
SplunkTrust
SplunkTrust

Hi @Stives,

This happens when Java is not installed or the Java path is not correctly configured.  

Did you try restarting Splunk's service? Sometimes it helps.

Or maybe there is a change on your Java installation because of an OS update, etc.

If this reply helps you an upvote and "Accept as Solution" is appreciated.
0 Karma

Stives
Explorer

Hi @scelikok  thanks for reply, my feedback below:

/ I tried to restart services no change.

/ if I run Upgrade readiness scan for jQuery scan its ok..but for Python scan 2 public apps failing one of them DB connect app.

Thanks in advance.

 

0 Karma

PickleRick
SplunkTrust
SplunkTrust

OK. How old is your DBConnect app version (what version is it)?

0 Karma

Stives
Explorer

Version 3.15.0

0 Karma

PickleRick
SplunkTrust
SplunkTrust

And haven't you lately upgraded the app from an old version? If so, did you read https://docs.splunk.com/Documentation/DBX/3.15.0/DeployDBX/MigratefromDBConnectv1 

0 Karma

Stives
Explorer

Hello I´ve upgraded DB connect app. from version 3.** to 3.15 not long time ago but I could configure it without any issues. I´ve start to receive this error only recently.

I´m also attaching port related message.

I was also trying to downgrade DB connect app. according the instructions but when I change from DONE to PENDING I see no difference it´s still 3.15.0.

0 Karma
Get Updates on the Splunk Community!

.conf25 Registration is OPEN!

Ready. Set. Splunk! Your favorite Splunk user event is back and better than ever. Get ready for more technical ...

Detecting Cross-Channel Fraud with Splunk

This article is the final installment in our three-part series exploring fraud detection techniques using ...

Splunk at Cisco Live 2025: Learning, Innovation, and a Little Bit of Mr. Brightside

Pack your bags (and maybe your dancing shoes)—Cisco Live is heading to San Diego, June 8–12, 2025, and Splunk ...