Border Add-on for OutSystems Logs - configuration issues (app 8334)

[apiprek2]

Hi, I'm having some issues configuring this add-on.  I installed the add-on v0.0.0+9fa6d17 on a Splunk Enterprise 10.0.2 version on a windows heavy forwarder.  The add-on installs and launches with no issues, and I'm able to add account configuration with my api key and URL.  However, I can't seem to add any inputs.  Every input I try to add gives a fairly non-descriptive error message "an unknown error has occurred" and splunkd.log shows this error for my input:

04-24-2026 10:34:06.977 -0600 WARN AdminManager [3680 TcpChannelThread] - Could not find object id=Test_input

It also shows the following messages, which I suspect are related:

04-24-2026 10:40:45.171 -0600 WARN AdminManager [10272 TcpChannelThread] - Could not find object id=structured_data_service

04-24-2026 10:40:43.319 -0600 WARN AdminManager [11012 TcpChannelThread] - Could not find object id=config

This happens for each endpoint type.  I tried this on a couple of different instances of Splunk Enterprise with the same results.  I suspect the add-on is not loading some python objects, although there's nothing I can see in the other logs.  Has anyone ran into this issue before?  Is there maybe a configuration step I am missing (couldn't find anything in the add-on docs).

Thanks!

[livehybrid]

Hi @apiprek2 

Please can you confirm you carried out the following configuration ?

1. Navigate to the add-on: Apps → Border Add-on for OutSystems Logs

2. Go to Inputs → Create New Input

3. Configure the required settings:

   • Name: Unique identifier (e.g., outsystems_errors_prod)
   • API Key: Your OutSystems API key
   • Base API URL: Your Monitor Probe endpoint URL
   • Endpoint Type: Select the log type to collect
   • Interval: Collection interval in seconds (recommended: 60)
   • Index: Target Splunk index

4. Click Add to save and enable the input

(See https://splunkbase.splunk.com/app/8334)

If you still face issues you might be best contacting the developer support email: hello@border-innovation.com

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[apiprek2]

Thanks for the reply.  I followed the configuration steps, and it's failing when I create my input.  I reached out to Border Innovations for assistance, and I'm still waiting to hear back.