Not receiving All email alerts - random

[hbhatta]

Hi, I am facing a problem where I am not receiving All the email alerts. This looks quite random as some day I am missing some email alerts and other day I am missing different email alerts. When i check the python.log, it tends to indicate that All the alerts were sent "INFO Sending email. subject="Splunk Alert: ". Any idea what could be causing this random email issue?
Thanks.

[Drainy]

If Splunk is reporting that they have been sent have you checked junk folders, filter settings etc?

Also it may be worth doing a filtered packet capture to see exactly what emails are being sent just to be sure where the problem lies.

[Drainy]

well I've been having some bizarre behaviour with some emails lately. I think it might just be my system playing up but it keeps cutting emails out of conversation chains for no reason 😞

[hbhatta]

Hi Drainy, I have checked the junk folders and they are not there. Considering the same email alert is received some days and not received other days, I suppose it is not affected by filter settings. I will try the packet capture and see what i get there.